Whether you need to ask about content on this site or require help with your Katanaspin account, this page explains which inbox handles what and how quickly you can expect a reply. We separate editorial questions from player-support requests so each reaches the right team without delay.
Reach the editorial team
For questions about the content published on transformationtrust.org.uk — corrections, clarifications, or partnership enquiries — write to [email protected]. We typically reply within 48 hours during UK business days.
This inbox does not handle account registrations, deposits, withdrawals, bonus claims or verification documents. Those requests go to the operator's own support channels described below.
Questions about your account
Our support team can help with registration, deposit and withdrawal queries, bonus activation, identity verification and technical problems. The operator offers assistance by chat or email — both channels run around the clock.
When you write in, have these details ready so the first reply can resolve your question without back-and-forth: the email address registered on your account, the approximate time the problem occurred, and any reference number or error message shown on screen. A screenshot saves several exchanges when the issue involves a display error or an incomplete transaction.
Responsible gambling support
If gambling stops feeling like entertainment, free and confidential help is available through BeGambleAware and GamCare. The National Gambling Helpline — 0808 8020 133 — is free and operates 24 hours a day, seven days a week.
You can set deposit limits, wagering limits or request self-exclusion directly through your account settings. For longer-term support, GamStop offers free national self-exclusion across all UK-licensed sites, and Gordon Moody provides residential and online treatment programmes.
Protecting minors
Access to this site and to the operator's services is restricted to persons aged 18 and over (18+). If a device is shared with someone under that age, parental-control software such as Net Nanny or Qustodio can block access to gambling sites entirely.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.